Delivery Information


Despatch Cut-Off

Same day despatch on orders placed before 1pm (UK time) Monday to Friday.

Orders placed after 1pm (UK time) on Friday will be despatched the following Monday.

We aim to meet our same day despatch wherever possible, sometimes on very large orders containing cutting/customisations, extra time is required to prepare and package, so despatch may take longer.  If you require a despatch date to be met on a large order, please contact us.


Backordered/Out of stock

If an item on your order is shown on Backorder in the basket or if an item is subsequently found as out of stock when we prepare your order, you will get an email about this and the available options.


UK

Delivery aims given are from despatch date.

FREE NEXT WORKING DAY DELIVERY
ServiceDelivery AimTrackedLength LimitWeight LimitOrder Value
(Incl VAT)
Price
Royal Mail1 working dayFullyUp to 400mmUp to 2.8kg£100 – £240Free
APC*1 working dayFullyUp to 1150mmOver £100Free

*APC Free Delivery available to UK Mainland locations only.

FREE WORKBEE DELIVERY (UK Mainland only)
ServiceDelivery AimTrackedLength LimitWeight LimitOrder Value
(Incl VAT)
Price
APC1 working dayFullyn/aFree
DELIVERY UK

You can find exact delivery costs to your location by adding items to your basket. (Press ‘Calculate shipping’ and enter your postcode and press ‘update’)

ServiceDelivery AimTrackedLength LimitWeight LimitOrder Value
(Incl VAT)
Price
(Incl VAT)
APC*1 working dayFullyUp to 2000mmFrom £7.96
DHL*1 working dayFullyUp to 3000mmFrom £11.96
Royal Mail Tracked 241 working dayFullyUp to 650mmUp to 2.8kgUnder £100From £5.86
Royal Mail Tracked 482-3 working daysFullyUp to 650mmUp to 2.8kgUnder £100From £4.60
Royal Mail 1st Class1-3 working daysUntrackedUp to 650mmUp to 2.0kgUnder £50From £1.68

*Available delivery service options to certain locations will be different as per the ‘delivery service restrictions’ table below.

DELIVERY SERVICE RESTRICTIONS (APC and DHL)
LocationCourierDelivery AimRestrictionsAPC Free Delivery Available
Wales/ Cornwall/ Industrial ScotlandAPC1 working dayYes
Wales/ Cornwall/ Industrial ScotlandDHL1 working dayYes
Scottish HighlandsAPC2-5 working daysNo
Scottish HighlandsDHL1-2 working daysNo
Scottish Offshore IslesAPC1 working dayService not available over 1600mm No
Scottish Offshore IslesDHL1-2 working daysNo
Isle of WightAPC2-5 working daysService not available over 1600mm Yes
Isle of WightDHL1-2 working daysYes
Channel Islands/ Isle of Man /
Isle of Scilly
APCService not availableNo
Channel Islands/ Isle of Man /
Isle of Scilly
DHL1-2 working daysNo
Northern IrelandAPC2-5 working daysService not available over 1600mm No
Northern IrelandDHL1-2 working daysNo

Please note, the website may display “next working day” as the service name but the delivery aim listed in the table above will still apply.
If you have any questions or concerns about delivery times to your location, please contact our customer support team for assistance.


INTERNATIONAL

Delivery aims given are from despatch date.

DELIVERY INTERNATIONAL

These service options only cover cost of Delivery. Import Taxes/VAT, Import Duties, and Custom clearance fees will be invoiced directly from the courier to you.^

Not all services are available to every location. To see the available services and costs for your location, add items to your basket. Press ‘Calculate shipping’ and enter your postcode and press ‘update’.

ServiceDelivery AimTrackedLength LimitWeight LimitOrder Value
(Ex VAT)
DHL Express1-2 working daysFullyUp to 2900mmUp to 70kg*
DHL Economy2-5 working daysPartiallyUp to 2900mmUp to 70kg*
Global Mail TrackedEurope: 3-8 working days
Worldwide: 6-12 working days
FullyUp to 310mmUp to 1.5kgUnder £65

* If your order is greater than 70kg it will need to be split into 2 separate orders.

^Due to the Trade and Cooperation Agreement (TCA) between the UK and EU, no customs duties should be applied on orders shipped to the EU from UK origin. Taxes & Duties can be estimated using the Simply Duty Calculator: https://www.simplyduty.com/import-calculator/

DELIVERY INTERNATIONAL – TAXES AND DUTIES PAID

This option covers cost of Delivery, Import Taxes/VAT, Import Duties (if applicable) and custom clearance fee. Nothing will be billed from the courier to you.
Import VAT invoices cannot be provided.

Not all services are available to every location. To see the available services and costs for your location, add items to your basket. Press ‘Calculate shipping’ and enter your postcode and press ‘update’.

ServiceDelivery AimTrackedLength LimitWeight LimitOrder Value
(Ex VAT)
DHL Express
Taxes & Duties paid
1-2 working daysFullyUp to 2900mmUp to 70kg*
DHL Economy
Taxes & Duties paid
2-5 working daysPartiallyUp to 2900mmUp to 70kg*

* If your order is greater than 70kg it will need to be split into 2 separate orders.


Delivery Instruction/Safe place

At the checkout there is a box to add delivery instructions or a delivery safeplace for the delivery personnel. We will do our best to fulfil your request, however responsibility for delivery lies with the courier/postal service.

A safeplace can include a location at the address, a neighbour, a person such as a postroom etc. If you nominate a safeplace location, this should be a secure, weatherproof area of the property, that is out of sight and easily accessible for delivery personnel. Once delivered to your nominated safeplace, Ooznest and the courier/postal service are no longer liable for your delivery.

In some instances, the courier/postal service may deliver to a safeplace at the address without a specific instruction from you, if they deem that location to be an acceptable as a safeplace as per the individual courier guidelines.


PLEASE NOTE:

We cannot guarantee specific delivery times. We have no control over courier/postal service companies once we have handed over your order and therefore delivery times listed on the website are all approximate, and we therefore cannot issue refunds for delays in delivery.

The delivery method that you select determines the delivery service purchased from the courier/postal service company. Once your parcel has been handed to them, there is little we can do to speed things up. If you require more information, please contact us.

If you require a guaranteed delivery date, please email us before you place your order and we will do our best to assist you.

On occasion, when despatching your order, we may need to use an alternate service due to factors such as weight, size, or location. In such cases, we will select the closest possible alternative service, which may be with a different courier/postal service.

If a delivery attempt is made by the courier or postal service and the recipient is unavailable to accept the delivery and/or has not designated a safe place for the parcel, the courier or postal service should leave a notification card with redelivery information or instructions on how to arrange for redelivery or collection from the depot. It is important to note that the redelivery may not necessarily occur on the next working day. For specific redelivery and collection policies, customers are advised to contact the courier or postal service provider directly.

In the event that a parcel is returned to our facility due to reasons such as, but not limited to: exceeding the maximum number of delivery attempts; surpassing the holding period without arranging for redelivery or collection; failure to collect the parcel from the holding depot; inability to provide safe access or adequate unloading facilities at the delivery location; provision of an incorrect address; documented refusal of delivery; or refusal to pay customs duties or taxes, the customer shall be responsible for any additional charges incurred for subsequent delivery attempts or return to sender charges incurred for the parcel.