Delivery Information
Despatch Cut-Off
Same day despatch on orders placed before 1pm (UK time) Monday to Friday.
Orders placed after 1pm (UK time) on Friday will be despatched the following Monday.
We aim to meet our same day despatch wherever possible, sometimes on very large orders containing cutting/customisations, extra time is required to prepare and package, so despatch may take longer. If you require a despatch date to be met on a large order, please contact us.
Backordered/Out of stock
If an item on your order is shown on Backorder in the basket or if an item is subsequently found as out of stock when we prepare your order, you will get an email about this and the available options.
UK
Delivery aims given are from despatch date.
FREE NEXT WORKING DAY DELIVERY
| Service | Delivery Aim | Tracked | Length Limit | Weight Limit | Order Value (Incl VAT) | Price |
|---|---|---|---|---|---|---|
| Royal Mail | 1 working day | Fully | Up to 400mm | Up to 2.8kg | £100 – £240 | Free |
| APC* | 1 working day | Fully | Up to 1150mm | – | Over £100 | Free |
*APC Free Delivery available to UK Mainland locations only.
FREE WORKBEE DELIVERY (UK Mainland only)
| Service | Delivery Aim | Tracked | Length Limit | Weight Limit | Order Value (Incl VAT) | Price |
|---|---|---|---|---|---|---|
| APC | 1 working day | Fully | – | – | n/a | Free |
DELIVERY UK
You can find exact delivery costs to your location by adding items to your basket. (Press ‘Calculate shipping’ and enter your postcode and press ‘update’)
| Service | Delivery Aim | Tracked | Length Limit | Weight Limit | Order Value (Incl VAT) | Price (Incl VAT) |
|---|---|---|---|---|---|---|
| APC* | 1 working day | Fully | Up to 2000mm | – | – | From £7.96 |
| DHL* | 1 working day | Fully | Up to 3000mm | – | – | From £11.96 |
| Royal Mail Tracked 24 | 1 working day | Fully | Up to 650mm | Up to 2.8kg | Under £100 | From £5.86 |
| Royal Mail Tracked 48 | 2-3 working days | Fully | Up to 650mm | Up to 2.8kg | Under £100 | From £4.60 |
| Royal Mail 1st Class | 1-3 working days | Untracked | Up to 650mm | Up to 2.0kg | Under £50 | From £1.68 |
*Available delivery service options to certain locations will be different as per the ‘delivery service restrictions’ table below.
DELIVERY SERVICE RESTRICTIONS (APC and DHL)
| Location | Courier | Delivery Aim | Restrictions | APC Free Delivery Available |
|---|---|---|---|---|
| Wales/ Cornwall/ Industrial Scotland | APC | 1 working day | – | Yes |
| Wales/ Cornwall/ Industrial Scotland | DHL | 1 working day | – | Yes |
| Scottish Highlands | APC | 2-5 working days | – | No |
| Scottish Highlands | DHL | 1-2 working days | – | No |
| Scottish Offshore Isles | APC | 1 working day | Service not available over 1600mm | No |
| Scottish Offshore Isles | DHL | 1-2 working days | – | No |
| Isle of Wight | APC | 2-5 working days | Service not available over 1600mm | Yes |
| Isle of Wight | DHL | 1-2 working days | – | Yes |
| Channel Islands/ Isle of Man / Isle of Scilly | APC | – | Service not available | No |
| Channel Islands/ Isle of Man / Isle of Scilly | DHL | 1-2 working days | – | No |
| Northern Ireland | APC | 2-5 working days | Service not available over 1600mm | No |
| Northern Ireland | DHL | 1-2 working days | – | No |
Please note, the website may display “next working day” as the service name but the delivery aim listed in the table above will still apply.
If you have any questions or concerns about delivery times to your location, please contact our customer support team for assistance.
INTERNATIONAL
Delivery aims given are from despatch date.
DELIVERY INTERNATIONAL
These service options only cover cost of Delivery. Import Taxes/VAT, Import Duties, and Custom clearance fees will be invoiced directly from the courier to you.^
Not all services are available to every location. To see the available services and costs for your location, add items to your basket. Press ‘Calculate shipping’ and enter your postcode and press ‘update’.
| Service | Delivery Aim | Tracked | Length Limit | Weight Limit | Order Value (Ex VAT) |
|---|---|---|---|---|---|
| DHL Express | 1-2 working days | Fully | Up to 2900mm | Up to 70kg* | – |
| DHL Economy | 2-5 working days | Partially | Up to 2900mm | Up to 70kg* | – |
| Global Mail Tracked | Europe: 3-8 working days Worldwide: 6-12 working days | Fully | Up to 310mm | Up to 1.5kg | Under £65 |
* If your order is greater than 70kg it will need to be split into 2 separate orders.
^Due to the Trade and Cooperation Agreement (TCA) between the UK and EU, no customs duties should be applied on orders shipped to the EU from UK origin. Taxes & Duties can be estimated using the Simply Duty Calculator: https://www.simplyduty.com/import-calculator/
DELIVERY INTERNATIONAL – TAXES AND DUTIES PAID
This option covers cost of Delivery, Import Taxes/VAT, Import Duties (if applicable) and custom clearance fee. Nothing will be billed from the courier to you.
Import VAT invoices cannot be provided.
Not all services are available to every location. To see the available services and costs for your location, add items to your basket. Press ‘Calculate shipping’ and enter your postcode and press ‘update’.
| Service | Delivery Aim | Tracked | Length Limit | Weight Limit | Order Value (Ex VAT) |
|---|---|---|---|---|---|
| DHL Express Taxes & Duties paid | 1-2 working days | Fully | Up to 2900mm | Up to 70kg* | – |
| DHL Economy Taxes & Duties paid | 2-5 working days | Partially | Up to 2900mm | Up to 70kg* | – |
* If your order is greater than 70kg it will need to be split into 2 separate orders.
Delivery Instruction/Safe place
At the checkout there is a box to add delivery instructions or a delivery safeplace for the delivery personnel. We will do our best to fulfil your request, however responsibility for delivery lies with the courier/postal service.
A safeplace can include a location at the address, a neighbour, a person such as a postroom etc. If you nominate a safeplace location, this should be a secure, weatherproof area of the property, that is out of sight and easily accessible for delivery personnel. Once delivered to your nominated safeplace, Ooznest and the courier/postal service are no longer liable for your delivery.
In some instances, the courier/postal service may deliver to a safeplace at the address without a specific instruction from you, if they deem that location to be an acceptable as a safeplace as per the individual courier guidelines.
PLEASE NOTE:
We cannot guarantee specific delivery times. We have no control over courier/postal service companies once we have handed over your order and therefore delivery times listed on the website are all approximate, and we therefore cannot issue refunds for delays in delivery.
The delivery method that you select determines the delivery service purchased from the courier/postal service company. Once your parcel has been handed to them, there is little we can do to speed things up. If you require more information, please contact us.
If you require a guaranteed delivery date, please email us before you place your order and we will do our best to assist you.
On occasion, when despatching your order, we may need to use an alternate service due to factors such as weight, size, or location. In such cases, we will select the closest possible alternative service, which may be with a different courier/postal service.
If a delivery attempt is made by the courier or postal service and the recipient is unavailable to accept the delivery and/or has not designated a safe place for the parcel, the courier or postal service should leave a notification card with redelivery information or instructions on how to arrange for redelivery or collection from the depot. It is important to note that the redelivery may not necessarily occur on the next working day. For specific redelivery and collection policies, customers are advised to contact the courier or postal service provider directly.
In the event that a parcel is returned to our facility due to reasons such as, but not limited to: exceeding the maximum number of delivery attempts; surpassing the holding period without arranging for redelivery or collection; failure to collect the parcel from the holding depot; inability to provide safe access or adequate unloading facilities at the delivery location; provision of an incorrect address; documented refusal of delivery; or refusal to pay customs duties or taxes, the customer shall be responsible for any additional charges incurred for subsequent delivery attempts or return to sender charges incurred for the parcel.