Common Questions

Do you have trade pricing?

We keep things simple by offering the same competitive prices to everyone. Many of our products also have automatic quantity discounts, so the more you buy, the more you save. You can find these discounts on applicable product pages.

Can you provide a quote from a drawing or parts list?

Yes! Send us a dimensioned CAD drawing or an Excel parts list, and our team will be happy to put together a quote for you.

Can you help design my project?

We don’t offer a full design or Bill of Materials (BOM) service. However, if you send us a sketch or details of your project, our team can help recommend suitable components for your build.

How quickly will my order be despatched?

We aim to despatch orders placed before 1pm (UK time), Monday to Friday, on the same day. Larger orders or those containing extensive cutting or customisations may require additional processing time.

For more details, please see our Delivery Information page.

Do you deliver worldwide?

Yes! Although we’re based in the UK, we ship our products to customers around the world. Available delivery options and costs are calculated at checkout.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, Clearpay and bank transfers. Credit accounts are also available for eligible businesses and institutions.

For more details, please see our Payment Options page.

What if I’ve ordered the wrong parts?

You can return most unused, non-customised items within 30 days of receiving your order. Customised items, such as extrusion cut to your specified lengths, are generally non-returnable.

For full details or to start a return, please see our Returns page.

Can I amend or cancel my order?

We process orders quickly, so you have a 30-minute window after placing your order to request amendments or cancellation. After this, changes are limited and cancellations may no longer be possible, particularly if customised items have already been prepared.

Please contact us as soon as possible if you need to make a change, or see our Amending an Order page for full details.

My order hasn’t arrived yet. What should I do?

First, check your courier tracking link for the latest updates and review the estimated delivery times on our Delivery Information page.

If your expected delivery window has passed, please contact us so we can investigate. If a parcel is potentially lost, we’ll need to allow the courier time to complete their investigation before arranging a replacement.