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We offer a 30 day return policy on all items ordered from us.
Returns are not accepted for software if it has already been activated.
For customised products, unless faulty, we hold the right to use our discretion to refuse the return.
For bespoke orders placed outside our website, they are subject to a cancellation fee which must be paid in full. Please ask at the time of order for clarification of the cancellation fee.
To submit a return, please contact us at firstname.lastname@example.org within 30 days of receiving the product. In the email please include the order id, items being returned, and reason for the return.
Items must be returned in a as new condition for resale. Returns should be sent to:
The Yard, Old Crown Lane
We will not be held liable for items getting lost in the post. So please use a tracked service. To identify your parcel please include a copy of your original email inside.
Once received, we will inspect the goods, and issue a refund equaling the items value on your order. Outgoing shipping charges and return shipping charges will not be refunded. We only issue refunds and do not offer the option to exchange products.
If the goods are being returned due to a fault, we will test the item for the fault. If the items are found to be faulty we can either exchange for a working replacement, or issue a refund.
If the faulty items being returned are the only items on the order, we will also refund outgoing shipping charges.
We cover return shipping charges for faulty goods.