Returns Policy

We offer a 30 day return policy on all items ordered from us.

Returns are not accepted for software if it has already been activated.

For customised products, unless faulty, we hold the right to use our discretion to refuse the return.

Returns Procedure

To submit a return, please contact us at sales@ooznest.co.uk within 30 days of receiving the product. In the email please include the order id, items being returned, and reason for the return.

Items must be returned in a as new condition for resale. Returns should be sent to:

Ooznest Limited
The Yard, Old Crown Lane
Brentwood
Essex
CM145TA

We will not be held liable for items getting lost in the post. So please use a tracked service. To identify your parcel please include a copy of your original email inside.

Once received, we will inspect the goods, and issue a refund equaling the items value on your order. Outgoing shipping charges and return shipping charges will not be refunded. We only issue refunds and do not offer the option to exchange products.

Faulty Goods

If the goods are being returned due to a fault, we will test the item for the fault. If the items are found to be faulty we can either exchange for a working replacement, or issue a refund.

If the faulty items being returned are the only items on the order, we will also refund outgoing shipping charges.

We cover return shipping charges for faulty goods.