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Due to the current COVID-19 situation there may be some delays in customer service response.
Please send queries via email and only call when absolutely essential. Dismiss
We offer a 30 day return policy on items ordered from us.
Please see the Returns Procedure section below on how to request a return.
There are a few exceptions to the returns policy;
Software cannot be returned or refunded once it has been activated.
For the products which are customised, including those with a cutting service, we reserve the right to use our discretion to refuse the return and refund of these unless faulty.
WorkBee CNC kits
As all WorkBee kits are made to order, we reserve the right to refuse returns and refunds once these have been dispatched to the customer.
For any dispatched customised products or WorkBee CNC kits which are agreed to be returned and refunded are subject to a restocking and administration fee which will be advised at the time of the return/refund request.
For bespoke orders placed outside our website, they are subject to a cancellation fee which must be paid in full. Please ask at the time of order for clarification of the cancellation fee.
Items must be returned in a as new condition for resale. Returns should be sent to:
The Yard, Old Crown Lane
We will not be held liable for items getting lost in the post. So please use a tracked service. To identify your parcel please include a copy of your original email inside.
Once received, we will inspect the goods, and issue a refund equaling the items value on your order. Refunds are only issued once the goods are in our possession at the address above. Outgoing shipping charges and return shipping charges will not be refunded. We only issue refunds and do not offer the option to exchange products.
If any products have a suspected fault we will first undertake an initial investigation and testing to identify any fault remotely. This may involve an investigation over email or Live Chat with the end use, request of images of the products, or for some products through a Teamviewer session where one of our technical team will remote onto your device controlling the product.
Once this initial stage is completed the technical team will advise for the product to be returned to us.
All returned products will undergo a full investigation and testing to verify any fault before any replacements or refunds can be issued.
If the fault is verified by our technical team, we will arrange the appropriate, repair, replacement or refund.
Any products proven to be non-defective once returned to us will be returned to you. In some instances we may still be able to offer a refund, however return costs, engineers testing fees and restore fees (where applicable) will be deducted.
For any faults identified as being caused by misuse, incorrect use or assembly or modification by the end user, we reserve the right to charge a repair or restocking fee before returning the item to you.
Depending on the type of product we will either arrange a courier collection or request that you return the product to us directly. If we arrange a courier collection of your product we will arrange a date for collection, however as we are sometimes unable to specify exact collection times this will require someone to be present when the courier arrives. We will only arrange one collection, therefore if you miss the courier you will be required to return the product to us at your own expense.
Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by a tracked service and to maintain sufficient insurance to cover the value of the goods.
For products where a fault is verified we will cover return shipping charges.
For products proven to be non-defective or for any faults identified as being caused by misuse, incorrect use or assembly or modification by the end user, we will be required to charge you for the return shipping charges.